Form Submission Leads to Empty page

Support
#1

Hi,

I’ve made a CS Form here: https://dev-cic.site/contact

On successful submission the page goes blank and appears to be an empty page, no HTML.

I’ve removed any actions, no emails or redirectS and no conditions, only POST.

No error messages in the console.

I did achieve two successful submissions, but now nothing at all.

I tested in Chrome, logged out and it reports a 404.

CleanShot 2026-04-09 at 15.03.05
CleanShot 2026-04-09 at 15.03.051446×666 38.6 KB

Can you help? Bill.

#2

I now got this error: Notice : No template found custom/wp-404 in /home/830088.cloudwaysapps.com/wrywyqwupm/public_html/wp-content/themes/pro/framework/legacy/functions/frontend/view-routing.php on line 75

#3

I made a 404 page - the form is redirecting back to itself https://dev-cic.site/contact and somehow failing. It’s weird.

#4

Hey @bill_hodgson,

I suspect your form has a field for “Your Name” using the internal name name .

In WordPress, name is a reserved query variable used to find a post by its slug (post name). When you submit the form, WordPress sees name=John in the POST data and tries to find a post with that slug on the current page. Since it can’t find one, it triggers a 404 Not Found status.

Possible Fix: Rename the field from name to something unique like your_name , customer_name , or full_name .

If that doesn’t help, please provide the following info in a Secure Note and we’ll investigate further.

  • WordPress Login URL
  • Admin username and password
  • FTP or Web Host cPanel access

You can find the Secure Note button at the bottom of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks.

#5

You were right. Can you get a validation added to prevent that? Seems like an obvious trap.

#6

Now - I have a checkbox field with multiple choices, and marked as required. The form is rejecting my input, what do I do?

See below, three choices ticked.

The field is:

  • A Radio list
  • Marked as Required
  • Validation is Checkbox
  • Return type is Array

CleanShot 2026-04-09 at 16.03.53
CleanShot 2026-04-09 at 16.03.532588×1200 238 KB

#7

I’ll get those issues queued up for further investigation and see if it’s possible that improvements be included in the next release.

The possible solution for now is to set the Return Type to Delimiter.

#8

I tried delimiter, and in the email action Pro blew up and said it needed a string.

#9

I see. Regretfully, there is no solution for now. Please stay tuned as this is now queued for investigation by our development team.

Thanks.

#10

Thanks, it seems an obvious Use Case for the Form. Bill.