Footer not showing on homepage and unable to edit in pro

Support
#1

Hi,

I have an issue where the footer is not showing on the homepage and I cannot edit it in pro. All other pages show the footer.

My menu is also not functioning on mobile on the homepage but all other pages are fine.

Any ideas what would cause this.

Regards

Nic

#2

Hello Nic,

Thanks for writing in! Please check your homepage and make sure that it is using Blank - No Container | Header, Footer. For more details about the different page templates in the theme, please check this out:

I have checked your licenses and you have several sites. We cannot pinpoint which site has encountered the issue. To better assist you with your issue, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/docs/getting-support

Best Regards.

#3

Hi Ruenel,
I have added secure note with the details as requested.
Regards
Nic

#4

Hello Nic,

I have investigated your issue and it is cause by this code in your content area element at the last section of your homepage.

<span class="arlo-gray">[arlo_upcomhome]</span>

Arlo plugin is generating a broken code. Please deactivate Arlo plugin and then edit your footer. You can enable it back once you are done editing the footer.

Hope this helps. Kindly let us know.

#5

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