Hello there,
Apologies for the delayed reply. We have checked the basket and whilst it works on the page when you add an item, when you navigate to another page the basket is still empty. Pro is up to date.
We have four customer tiers and several admin accounts and this problem persists across all of them.
Multiple users on a variety of machines and browsers are experiencing the same problem.
Any idea what is still wrong?
Thanks!
Spencer
Hey Spencer,
Thanks for writing in! You are using an older version of the theme. Can you please update the Pro theme to the latest 6.4.15 version? After doing the updates make sure to clear all caches. You might need to check this documentation as well:
Best Regards.
Hi @ruenel,
We have the latest version installed now but the problem persists. I can add items but when I move to a new page the basket is empty. If I go to the basket page, the items are all there.
Kind Regards,
Spencer
Hi Spencer,
I have checked and found the problem you described here. There might be some different reasons behind your reason, I would like to suggest troubleshooting the following common issue to help us to recognize the reason.
1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If that does not help, please copy your live site to a staging server so we can troubleshoot freely without breaking your live site.
And give us access in the secure note including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
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