Hi
I have a custom post layout that sues ACF fields and I’m familiar with hide on breakpoint settings (not used in this instance)
The featured image seems to NOT display on mobile plus there should be 20 ACF image fields bit only half display on mobile.
Hello @tapper65,
Thanks for writing to us.
In order to help you with your concerns, we need to check your settings. I would request please share the admin login details meanwhile I would suggest you troubleshoot a few of the common issues before we investigate your settings. Please share your details in a secure note. Please provide the following details
You can find the Secure Note button at the bottom of your posts
Thanks
Hi just added secure note, thanks
Hello @tapper65,
I tried to access your site dashboard, but it looks like your website is down at the moment. Please add the code into your wp-config.php for debugging setup, and the error logged into the file named debug.log inside the wp-content folder.
You can let us know if you find any errors that are related to our theme or theme-bundled plugins. We can do further investigation based on that.
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
//SET PHP INI DISPLAY ERROR FALSE
@ini_set( 'display_errors', 0 );
Please find the video that will help you to edit wp-config.php and add the above code: https://www.youtube.com/watch?v=3SDPTafEM8o
Please share the FTP details and WordPress admin login details in the secure note so that we can debug it properly.
Thanks
Hi @tapper65,
By withdrawing the post, I believe you already have resolved the issue. If the issue still existed, you can let us know.
Thanks.
Hello
I’m not sure what you mean by withdrawing the post. The problem still exists. Thanks
Hello @tapper65,
Thank you for providing access to your website. Upon checking, I noticed that there are multiple caching plugins active, and some of the plugins appear to be outdated. I recommend updating the older plugin to its latest version, purging all cache via your caching plugins, and temporarily deactivating them to rule out any cache-related issues. Additionally, since your site is using a child theme, please try activating the parent Pro theme to see if the issue resolves.
If it doesn’t work for you, please clone your live website to the staging server and share the admin login details of the staging server and FTP login details of the staging so we can properly debug your site without breaking your live website.
Thanks
Hello, I have updated as many of the plugins as recommended and disable caching. I have transferred to my dev site and will provide login details for that URL in a secure note. On the dev I have made Pro rather than the child active and the same problem still exists. Many thanks
Hi @tapper65,
I have checked your staging site, but didn’t find the page that is having the issue in your live site. I still compare the structure and am unable to replicate the problem in any layouts. Can you please share the page URL from your dev site where you are facing the same issue? It will help us to investigate the reason behind your problem.
Thanks
Hi it’s not a page it is a custom post layout.
Try any of these and the problem occurs.
Thanks
Hi @tapper65,
I have checked the Single Layout and found that Cell 3 has the custom Placement as shown in the given screenshot, and that is the reason behind your problem. I would suggest you set it to the Auto Placement by clicking into the Icon, which will resolve the problem.
I have tested that in the staging site, and it is working correctly.
Thanks
Hi that seems to have sorted it. I then created two grids so I can span the text element full width allowing more of the dynamic content to be in the second grid. Many thanks
