How do I fix this crash without having updated my staging site? I know my hosting backs up the site regularly, but I’ve not gotten any response from them all day. Wondering if there is anything I can do if I have access to FTP files. Site is running on the latest Wordpress.
Hello @stevedusek,
Thanks for writing in! If you can log in to your FTP, you can browse to the themes folder, ..../wp-content/themes/ and delete the pro theme folder. This will give you back the WP Dashboard assuming that the error is coming from the theme. If the error stills appear, it could be that a certain 3rd party plugin is causing the issue. We highly recommend that you do the updates in the staging site first. This is to avoid disrupting the live site when a conflict or error appears during the update. Anyways, if you can give FTP access and your WP credentials that would help so we can log in figure out the cause of the error.
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Best Regards.