Failed to save error + CSS deleting

[cmhart]

Hello,

I work at a non-profit where we teach underserved adults to be software engineers, and then we employ them. Their first paid projects are practice WordPress templates, and we build using x-theme/Cornerstone. Several of them have been getting continuous failed to save errors, and then all of their custom CSS disappears. Our senior engineers spent hours trying to fix it. We have cleared caches, read every article we could find, and added define( ‘WP_MEMORY_LIMIT’, ‘512M’);
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’);
to the config files. That worked for one person only on my team. Please help!

[marc_a]

Hi Catie,

Thanks for reaching out.

There could be a plugin or custom code that affect your website.

I recommend the following troubleshooting procedures before we investigate the settings.

1. TESTING FOR THEME RELATED ISSUE
2. TESTING FOR PLUGIN CONFLICT
3. THEME UPDATE
4. CHILD THEME
5. CSS/JS CUSTOMIZATION
6. VERSION COMPATIBILITY

Only if none of that helps, please give us the following information in a Secure Note.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.