Failed JSON Response - unable to save in Cornerstone

Support
#1

Hi there,

I was wondering if you could help me. I have been building a website and it has quite an involved homepage. The build has been fine until recently when I try to save it keeps saying ‘Failed to save, response is not a valid JSON response’. Whats strange is I haven’t added any more plugins during the build, and the other less content heavy pages seem to load fine.

Can you please visit my site and let me know why I keep getting the error on the homepage, as I cannot seem to add anything else to it? Its also live, which is a worry.

#2

All plugins and the theme is up to date, as well as PHP being the highest it can be. Its frustrating because it happens sometimes and then doesnt. Its like the load of the page is too much or something. Any help greatly appreciated.

#3

Hello @EarlySigns,

Thanks for writing to us.

To help you with your concerns, we need to check your settings. I would request please share the admin login details meanwhile I would suggest you troubleshoot a few of the common issues before we investigate your settings. Please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin-level username and password
  • Exact page URL

You can find the Secure Note button at the bottom of your posts

secure-note
secure-note1040×250 15.3 KB

Thanks

#4

Hello @EarlySigns,

Thanks for sharing the login details. I checked, and it seems there may be a PHP memory issue. I suggest increasing the PHP memory limit. Please refer to the documentation for steps to increase the PHP memory limit, or contact your hosting provider and ask them to increase it for you.

PHP configuration recommended

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300

Thanks