Existing page content not loading in Cornerstone page builder

Support
#1

My site is hosted on wordpress.com

I’ve disabled all plugins except Kismet Anti-spam and Jetpack (can’t disable either of those), and the problem persists.

I don’t see any jetpack-related error messages in the dashboard.

I’ve already tried clearing caches.

I can see the shortcodes and content on the home page with another theme, and also in the pages themselves in the wordpress editor. However, when Pro is activated and I edit the page with Cornerstone, I only see the default cornerstone template with no content in it.

I can create new pages and the builder and front end load that content properly, but there seems to be a database disconnect between the existing page content and Pro/Cornerstone.

Wordpress version: 6.9.1
PHP version: 8.3.30

#2

Note: the original pages were built using shortcodes. At some point the theme was deleted. When I reinstalled the most-recent version of the theme (6.7.13), the Cornerstone Content Storage default was set to HTML. I switched back to shortcodes, but even though I click save and it says it’s been successful, if I reload the page, the Cornerstone Content Storage default is still set to HTML.

#3

Hey Jim,

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Best Regards.