Essential Grid & Matomo Media Analytics

Support
#1

Hi there,

we use essential grid to show videos in a lightbox.
Unfortunately, Matomo Media analytics does not recognize the player and does not track the playback.
Jason from matomo team wrote:
"You just need to use _paq.push([‘MediaAnalytics::scanForMedia’]); there shouldn’t be a need for your to use the element id. When you click on the video it probably runs a function to open the player? At the end of that function you would want to scan for the media. "

I tried this in
Essential Grid -> Settings -> API / JavaScript with no success.
Any idea, how to implement the line above?
https://developer.matomo.org/guides/media-analytics/reference

Thank you,
Michael

#2

Hello Michael,

Thanks for writing in! Have you installed the Matomo plugin? You can get it here: https://wordpress.org/plugins/search/Matomo/

And then you can insert the JS line in your grid settings. You may need further assistance from the creators of the plugin for further assistance.

Thanks.

#3

Yes, I have installed the plugin.
Where should the JS line go? Is this:
Essential Grid -> Settings -> API / JavaScript with no success.
the right place? Are these scripts called after the end of the player function?

"When you click on the video it probably runs a function to open the player? At the end of that function you would want to scan for the media. “”

Thank you.

#4

Hi @mickna,

Would you mind sharing your website credentials so that we can check and confirm? To do that, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

secure-note
secure-note1040×250 15.3 KB

Thank you.

#5

Thank you so much for investigating!
Secure Note is added.

Michael

#6

Hello Michael,

You need to access the lightbox function that opens the player. Please check out these documentations:

Be advised that custom coding is beyond the scope of our support. You may need further assistance from a 3rd party developer who are an expert with these plugins.

Thank you for your understanding.

#7

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