Essential Grid custom source problem

Hello,

I’m using essential grid to build some test pages for a new website. I’ve tried to use a “stream” source from a vimeo account. I chose settings, skins etc. and the grid displays and works fine.
Here is a link to that page : http://www.dev.studio-ubik.com/index.php/la-grille-test/

However, I then duplicated that grid and changed the source to “custom grid” , and added some vimeo videos manually. For some strange reason this seems to “break” the grid, because the grid still displays, but it is not functional : when I hover the mouse over the grid items (which are videos) nothing happens, I can’t play the video, it doesn’t show the play button, name or anything.
Here is this page : http://www.dev.studio-ubik.com/index.php/new-corner/

I really don’t understand, especially since I kept all settings exactly the same between the 2 pages (apart from the actual media). Could you please help ? Thanks in advance.

Hello Jerome,

Thanks for writing in!

Please make sure that you have inserted the correct ID of the Vimeo video.

To better assist you with your issue, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

Best Regards.

Hello Ruenel,

Thanks for your answer. I am sure I inserted the correct ID of the 4 Vimeo videos, simply because the thumbnails of the videos are displaying. But the grid is not functional : when I hover the mouse over the elements nothing happens (you can see this on this page : http://www.dev.studio-ubik.com/index.php/new-corner/ ) .

I am ok to send you all the info to access my site, but unfortunately I can’t see the “secure note” button next to the reply button, as shown on the screenshot you sent. Maybe it’s because I’m a new user ??

Right, I’m seeing the secure note button now. It’s not displaying under your reply but it’s displaying under my own reply.

Hey Jerome,

It looks like you will need the Vimeo Player for Custom Vimeo Grid. That’s only available if you have a standalone Essential Grid license though so if you don’t, you need to purchase one and activate the Essential Grid to receive premium skins direct from the Essential Grid author, ThemePunch. Additionally, you’ll get direct support from the author so you can report skin issues to them and they can offer better help.

Hello Christian,

I’m sorry but I don’t understand what this has to do with my problem. I know that if I purchase an essential grid standalone license I will get premium templates and skins, as well as support from Themepunch. But I don’t need those. The “vimeo player” template you mentioned is just a template, which I don’t want to use. And actually, that template is using the “stream” source to load vimeo videos, not custom (see screenshot).

There is no reason why using videos from vimeo shouldn’t work with the copy of Essential Grid I get from buying the X Theme. As a matter of fact, it DOES work, with the “stream” source option, but it doesn’t work properly with a custom grid. This looks more like a bug of some sort, because as I mentioned before, it “kind-of” works because the vimeo videos’ thumbnails are displaying fine.

Thanks in advance for your help.