Hello @jamesnoronha,
Thanks for writing to us.
I went ahead and checked your site dashboard, I noticed that there is a Javascript console error. Please have a look at the given screenshot in the secure note. It might be the issue of plugin conflict or JS customization issue. It might be the reason behind your issue. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.
- Testing for Plugin Conflict
- CSS/JS Customization
- Version Compatibility
- Disabling Cache
- Child Theme
If none of those work, It would be best if you could copy your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details
- WordPress Login URL
- Admin level username and password
You can find the Secure Note button at the bottom of your posts
Thanks