"Ess. Grid Posts" not in WP Menu

Support
#1

After installing and activating Essential Grid, I’m missing the “Ess. Grid Post” menu item at the WP menu.

wp-menu
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What I did so far and it still didn’t show up:

  • deactivated all other plugins
  • compared Ess. Grid settings with another website of mine where it works (both at 5.4.1 WP)
  • uninstall Ess. Grid and reinstalled it
  • reinstalled Pro
  • switched from Child Theme to main and back

Any more ideas?

PS: That may also be the reason, why a grid with portfolio as source may not work in IE11?… works in IE11 on the other site I’ve compared the settings with.

Best regards

#2

Hello @mircotripoczky,

Thanks for posting in! Can you please confirm that you have updated to the latest versions?
Our latest versions are:

  • Pro theme 3.2.3
  • WordPress 5.3.2

This latest release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/).

To better assist you with your issue, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/docs/getting-support

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Please let us know how it goes.

#3

Thanks for looking into my problem. I’ve added a secure note.
I’ve added a basic Ess. grid and a test page.

Best regards

#4

Hello Mirco,

Thanks for providing the details but kindly double check the htaccess logins because it doesn’t work and stops us from accessing your website.

Thank you.

#5

htaccess is correct. 1st part before the “/” is the username and the 2nd after the “/” is the password.

#6

Hi @mircotripoczky,

Thank you for the log in, I have check your site and the Ess. Grid menu is there (see screenshot below), please clarify how we can replicate the issue.

In the meantime, please clear your browser’s cache or use incognito/private mode where there are no caching and browser add-ons involve.

Thanks,

#7

Yes, but the “Ess. Grid Post” Menu is not there… it should be below “Comments” :slight_smile:

best regards

#8

Hi Mirco,

Please try going to Essential Grid Global Settings and turn on “Enable Example Custom Post Type” settings then click save. If in case it is already ON, please try to reset it. Turn it off, save and then turn it ON again.

Global_Settings_‹Pro_7—_WordPress (2)
Global_Settings_‹Pro_7—_WordPress (2)1128×108 6.58 KB

Hope this helps.

#9

That helped indeed. Hope that also may solve the issue in IE11 with the endless spinning loader (while it works without problems on another site with the the same setup (WP Version & Theme).

Thanks and best regards

#10

Hi @mircotripoczky,

Please do testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes,
Thanks,

#11

Even with all other plugins off, the Ess. Grid gets stuck at the spinner. The other site where it works in IE11 (also WP 5.4.1, theme at 3.2.3 and Ess. Grid at 2.3.6) was built in 2018… maybe something happened in some update in between?

Best regards

#12

Hey @mircotripoczky,

The WP Login credentials doesn’t work anymore. Please give us the correct details.

Thanks.

#13

Here are the new credentials:

#14

Hey @mircotripoczky,

Thanks for updating the credentials. I did some testing and found that only some grids don’t work in IE. That is even using the default WordPress theme. With that said, it’s safe to say that this is a problem with the Essential Grid itself.

There’s 2 options you can do to proceed with your project and the first is to export the working grid in your other site and import it to your new site.

If that doesn’t help, use another bundled grid plugin. Try using The Grid. Visit the following links for more details.

I’ve exported the none working grid and we’ll forward it to ThemePunch for investigation.

Thanks.

#16

I also noticed, that another grid I made on another site also doesn’t work in IE 11… at least the client didn’t complain about it, because he keeps his browsers up-to-date :slight_smile:

Going to try “The Grid”.

Best regards.

#17

Tried “The Grid” and it works flawless in IE11. It’s just not exactly, what I need in this case. I just want to use it to display a number of posts or portfolio entries only showing the title and post content without any links to the original entry. Problem here is, when I create a skin and add content to it, it strips off any html-code from that content… while I only need p-, strong, ul- and li-tags.

Going to look for another solution for my needs.

Best regards

#18

Solved the problem with Ess. Grid and IE 11.

How:

  1. I created a 1x1 pixel image and used it as featured image.
  2. added a style to the page where the grid is implemented so the image is not shown
    .esg-entry-media {display: none !important;}
  3. at the grid settings “Source” > “Media Source” I’ve set it to “Featured Image” only and source size to “original size”

So the key seems to be a missing featured image for the misbehavior in IE 11.

Best regards

#19

Hey @mircotripoczky,

Thanks for testing Essential Grid further and figuring out that it’s the missing featured image that is causing the issue. I’ll add to my report as this is definitely a bug.

#20

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