Envira video add on not working


We purchased a license through the Envira Gallery so we could add videos into our main gallery on our site. The image previews load, but not the videos.

Is this a known bug within the Pro theme and if so, is there a fix?

Hello @Lacylou,

Thanks for writing to us.

It might be the issue of plugin conflict or JS/CSS customization issue. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

  1. Testing for Plugin Conflict
  2. CSS/JS Customization
  3. Version Compatibility
  4. Disabling Cache
  5. Child Theme

If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

  • WordPress Login URL
  • Admin level username and password
  • Exact Page URL

You can find the Secure Note button at the bottom of your posts


Hello @Lacylou,

To enable the video on the lightbox you need to have Envira Gallery Videos Addon. I went ahead and install the plugin on your server. It is working fine now.

Please have a look at the screenshot in the secure note.


Thank you! I see that it s working now, but now our the other videos on the website aren’t working.

There is one on the home page that is supposed to auto play ---- is there a clash between the two?

Hi @Lacylou,

I have checked your Home page and found there might be a few other reasons behind the issue with the video. It might the Autoplay Policy Change, for which you need to Muted the video, in order to start the video, automatically or wait for user interaction and play videos on demand unmuted.


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