Envira Gallery on Mobile with Lazy Loading doesn't appear

Support
#1

Hi - on my website (Pro Theme) Envira Gallery is not appearing on mobile when the gallery has lazy loading activated. I want to keep it activated ideally. Is there a workaround?

#2

Hello @Alex_H1,

Thanks for writing to us

To help you with your concerns we need to check your settings, I would request please share the admin login details meanwhile I would suggest you troubleshoot a few of the common issues before we investigate your settings. Please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin-level username and password
  • Exact page URL

You can find the Secure Note button at the bottom of your posts

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Thanks

#3

Thanks Prakash - details shared in secure note as requested.

#4

Hey Alex,

Please disable the 2FA temporarily so we can log in.

Thanks.

#5

Hi - done.

#6

Hey Alex,

Can you share the page URL where the Envira gallery is added? I’ve checked your pages but I couldn’t find it.

Thank you.

#7

Sure! Like /providers/immerse-education, for example

#8

Hi - any luck?

#9

@marc_a @christian @prakash_s … any luck looking into this? Cheers!

#10

Hey Alex,

The lazyload from WP rocket changed the URL srcset of the images that’s why it is not showing. As we don’t have any control over it, I highly recommend trying to find an alternative plugin that can do the LazyLoad for your images that doesn’t affect the appearance.

Thank you.