Enable to validate my licence

Hello,
I’m trying to validate my licence on my site but that doesn’t work. I’ve got this message : “Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.
However everything is good on my licence manager…
Could you help me please ?

Thank you in advance,
Thomas

Hi Thomas,

Thanks for reaching out!

I suggest that you reset and revoke the license key, please check this article.

If it doesn’t help, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

Hi Thomas,

There might be a few different reasons for this issue, I would suggest you troubleshoot the common issues related to the Product Validation

  1. Location Issues
  2. Communication Error Messages

Note: It also look like subdomain. If that is the case, you need to validate the main domain adding that into your Themeco account dashboard instead of the current one.

Hope it helps.
Thanks

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