DesignCloud not loading

Hi, I’ve tried increasing the memory size to 512M but design cloud still gets stuck on a spinning circle when I try to open it. Any ideas to fix it?
Thanks in advance

Hello Saleem,

Thanks for writing in!

Please make sure that you are using the updated version of the X theme and the Cornerstone plugin. Our latest versions are:

  • X theme 7.2.3
  • Cornerstone 4.2.3
  • WordPress 5.3.2 or higher
  • PHP 7.2 or higher

This latest release contains fixes for several issues so be sure to check out the changelog (

After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

And make sure that you have at least 300s for the PHP execution time limit. For more troubleshooting tips, kindly check this out:

If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password

To know how to create a secure note, please check this out: How The Forum Works

Please let us know how it goes.

Hi, thank you for the help, following those steps and disabling adblock fixed the issue!

Hey Saleem,

We are just glad that you have figured it out a way to correct the said issue.
Thanks for letting us know!

Best Regards.

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