Design Cloud: site- Auto

Hi there! :slight_smile:
Unfortunately, I can’t import the site: Auto (another site, like “restaurant”, is imported without any problem).
I got an error while the site is trying “downloading images” (or maybe finished the download idk). Can you help me? :slight_smile: (Wpforms lite and Slider revolution is installed)

My ini settings (Cpanel, editor mode)
allow_url_fopen = On
allow_url_include = On
asp_tags = On
display_errors = On
enable_dl = On
file_uploads = On
max_execution_time = 60000
max_input_time = 60000
max_input_vars = 1000
memory_limit = 512M
post_max_size = 512m
session.gc_maxlifetime = 1440
session.save_path = “/tmp”
upload_max_filesize = 512M
zlib.output_compression = Off
max_allowed_packet = 16Mb
innodb_log_file_size = 128mb
max_file_uploads = 500
max_input_nesting_level = 1000

Hi @Wiselamp,

Thanks for reaching out!

Would you mind sharing your admin credentials so that we can check it? To do that, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

Thanks, I provided the login data (attached to the first message)
Thanks in advance! :slight_smile: @Wiselamp

Hi @Wiselamp,

I have checked it, and found the images are storing into the Media but other assets are not being imported. There might be mod_security is enabled on your site, and that causes the issue you are having. It does not let you call the Cornerstone endpoint to import the Design Cloud assets.

I would suggest you contact your hosting service provider to temporarily disable the ModSecurity for you and make the Cornerstone endpoints whitelisted.

Hope that will resolve your issue.

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