Design Cloud: site- Auto

[Wiselamp]

Hi there!
Unfortunately, I can’t import the site: Auto (another site, like “restaurant”, is imported without any problem).
I got an error while the site is trying “downloading images” (or maybe finished the download idk). Can you help me? (Wpforms lite and Slider revolution is installed)

My ini settings (Cpanel, editor mode)
allow_url_fopen = On
allow_url_include = On
asp_tags = On
display_errors = On
enable_dl = On
file_uploads = On
max_execution_time = 60000
max_input_time = 60000
max_input_vars = 1000
memory_limit = 512M
post_max_size = 512m
session.gc_maxlifetime = 1440
session.save_path = “/tmp”
upload_max_filesize = 512M
zlib.output_compression = Off
max_allowed_packet = 16Mb
innodb_log_file_size = 128mb
max_file_uploads = 500
max_input_nesting_level = 1000

[marc_a]

Hi @Wiselamp,

Thanks for reaching out!

Would you mind sharing your admin credentials so that we can check it? To do that, please give us the following information in a Secure Note.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

[Wiselamp]

Thanks, I provided the login data (attached to the first message)
Thanks in advance! @Wiselamp

[tristup]

Hi @Wiselamp,

I have checked it, and found the images are storing into the Media but other assets are not being imported. There might be mod_security is enabled on your site, and that causes the issue you are having. It does not let you call the Cornerstone endpoint to import the Design Cloud assets.

I would suggest you contact your hosting service provider to temporarily disable the ModSecurity for you and make the Cornerstone endpoints whitelisted.

Hope that will resolve your issue.
Thanks