Design Cloud not working

[AdamKingdom]

I’m having a small problem installing one of the sites in the design cloud (actually any site on there, the same thing happens). If I click on the site I’d like to try - I get the warning about the slider etc, click ‘Ýes, proceed’ - the loading bar comes up briefly. The loading bar loads about 10% - then the loading screen disappears, it goes back to design cloud and nothing has happened. The website remains the same. No errors, nothing really to go on.

I’ve checked the PHP memory and execution time, and both meet the requirements stated in the help docs (512M, 300). I’ve activated the Revolution slider already.

Any idea why that might be happening?

[prakash_s]

Hello @AdamKingdom,

Thanks for writing to us.

It might be the issue of plugin conflict I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

1. Testing for Plugin Conflict
2. CSS/JS Customization
3. Version Compatibility
4. Disabling Cache

I recommend the following troubleshooting about your demo import from Design Cloud.

Increase PHP Memory Limit

I recommend increasing the following server settings to the specified value or larger. Please consult your web host for all these server settings

PHP configuration recommended

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300

Recommended MySQL configuration

max_allowed_packet = 16Mb
innodb_log_file_size = 128mb

Please ask your web host to enable allow_url_fopen . The value must be On in order for your server to receive data from our server.

After all the server settings are configured properly please follow these steps.

1. Temporarily disable ConvertPlus while importing the demo content.
2. After the import is done then activate it again

In case it doesn’t work for you after settings this server configuration please share your details in a secure note. Please provide the following details

• WordPress Login URL
• Admin level username and password
• Demo name that you want to import

You can find the Secure Note button at the bottom of your posts

Thanks