Design Cloud not working on reference site

Hi, when I select design cloud on my website it sends me to this page: -

Not Found

The requested URL was not found on this server.
Apache/2.4.41 (Unix) Server at Port 80

Can you help please…


Hi Roy,

Thank you for reaching out to us. This usually happens due to the .htaccess file, try resetting your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

Also ensure everything is up to date according to our version compatibility list at Please follow the best practices when updating your theme and plugins. See for more details.

If the issue persists then please follow this thread Can't open X theme design page you can also troubleshoot the issue by following

If you still have problems then please get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.


Many Thanks for your quick reply. I will try these things and let you know…

Kind Regards


Hi Roy,

Please let us know how it works for you.


HI, I did what you suggested and made the .htaccess-bak and it did not work.

Is it because I have a Wordpress Address url:
and Site Address url: ?

Kind Regards

Hi @RoyPurlan,

The credentials you provided didn’t work, please double check it again.

Thank you.

I doubled checked and re enter login details in the secure note…

Many Thanks

Hey @RoyPurlan,

For your case, you need to use the Pretty Permalinks of WordPress which can be set in Settings > Permalinks.


Now the Design Cloud page works.

Hope that helps.

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