Hello, I have seen others with this issue but no solutions I have seen.
I want to access Design Cloud assets in Cornerstone but absolutely no way to see them in my cornerstone. Please see the screenshots.
Where do I get these resources?
Hi Kevin,
Thanks for reaching out.
You can find those design under the Themeco tab as shown in the second screenshot. If you are not able to see that, there might be some different reasons behind your issue. I would like to suggest troubleshooting the following common issue to help us to recognize the reason.
1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue ** if you have activated it.
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
Hey Kevin,
You will have to open a page, header, or footer before you can access the Design Cloud templates.
Best Regards.
There are no “made for you” websites in there. Just some templates that are not featured on your web page: https://theme.co/pro#design-cloud
How do I get the templates found on the mentioned link?
Hi Kevin,
All the templates are available in the Themeco tab, as shown in the given screenshot. If not available, it may not exist anymore.
Thanks
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