Design Cloud 2021

I cannot install a site from the Design Cloud. The site is located at https://myecstasy.net/

Hi @ccrsm,

If you’re using the latest version that came out today, this is a known issue that we will push a fix for soon (either today or tomorrow). You can follow the status here: https://theme.co/content/pro4-3-x8-3-cornerstone5-3#status

If you’re using a version prior to Pro 4.3 or X 8.3 I would advise waiting until the point release is available then updating. If you’re still having issues at that point, please add login credentials in a secure note and we can take a closer look. Thanks!

You mentioned version 8.3. I believe I’m using 8.2.3. Is the version I’m using experiencing the same problem or is this the version you’re talking about?

Ok thanks for confirming! If you’re on 8.2.3 then it would likely be a connectivity problem between your site and Design Cloud. If you share login credentials in a secure note we can take a closer look.

You should have my login info in a secure note or do you need the admin login for the site? I will send the admin login as well in a secure note.

Hello @ccrsm,

Which site demo you are going to install? Please let us know so that we can install and troubleshoot the issue on your site.

Thank you.

The “Gym” demo. Thanks!

Hi @ccrsm,

I have checked it, and found the images are storing into the Media but other assets are not being imported. This might be due to a few PHP environment variable values. I would suggest you ask your hosting service provider to increase the value of the following variables to given values.

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
max_allowed_packet = 16Mb
innodb_log_file_size = 128mb

Also, there might be mod_security is enabled on your site, and that causes the issue you are having. It does not let you call the Cornerstone endpoint to import the Design Cloud assets.
I would suggest you contact your hosting service provider to temporarily disable the ModSecurity for you and make the Cornerstone endpoints whitelisted.

Hope that will resolve your issue.
Thanks