Demos are stuck on initializing

Support
#1

I’m trying to install the demo content, Bamboo specifically, and I am stuck at initializing. I’ve tried the steps that have been suggested in other articles and nothing seems to be working.

WordPress Environment

Version - 5.3.2
Debug is on - No
Language - en_US
Is Multisite - No
Memory Limit - 300M

Web Server Configuration

Software - Apache
PHP Version - 7.4.3
MySQL Version - 5.5.64-MariaDB

PHP Configuration

Post Max Size - 2028M
Time Limit - 600s
Max Upload Size - 2028M

Active Theme

Name - Pro
Version - 3.2.2

Active Plugins

Caching Plugins

  • WP Super Cache 1.7.1

Other Plugins

  • Contact Form 7 5.1.7
  • Jetpack by WordPress.com 8.3
  • Limit Login Attempts Reloaded 2.10.1
  • Slider Revolution 6.2.2
  • WooCommerce Stripe Gateway 4.3.2
  • WooCommerce Menu Cart 2.7.7
  • WooCommerce 4.0.0
  • Yoast SEO 13.2
#2

Hi @eaglebane,

Thank you for sharing the status of the website. I understand that you already have tried a few options, but as I do not know which steps you took, I’ll give the steps needed to be taken here:

  • You are using version 3.2.2. Please kindly update to version 3.2.3.
  • Please clear the WP Super Cache plugin and deactivate it. I also, suggest that you keep the plugin deactivated during the development phase.
  • The PHP memory limit of your server is 300M which is low comparing the number of plugins you already have on your installation. Please increase the PHP memory limit to 512M.
  • Please check the troubleshooting guide of Design Cloud here. Design Cloud is the new place to import the demo content and the demo content is called Sites now.
  • Deactivate the Jetpack plugin, and maybe all plugin for testing and try to import demo content. But the Jetpack plugin cache system sometimes is the problem cause.
  • Please contact your hosting service provider and make sure that theme.co domain is whitelisted.

kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case if you still have problems.

Thank you.

#3

Did all that and it is still stuck. I am going to send the creds now

#4

Hi @eaglebane,

Unfortunately, the given user/pass did not work for me. Would you please kindly double-check and make sure that you provided the correct information?

Thank you.

#5

Here you go

#6

Hello @eaglebane,

The username is correct. The password is not working for us though.
Can you please double check again?

Thanks.

#7

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