Hello,
My website www.singandplay.fr is down, it says “critical error” when I try to access it. The tech support of my hosting provider (Hostmonster) says it’s due to the theme. They have updated the core files, but they cannot reset the theme because it is multisite, so it falls out of their scope. Could you help me fix the issue? Thank you in advance
Hello @MatthieuDelage,
Thank you for the inquiry.
Have you tried manually updating the theme via FTP? Please check this documentation for more info: https://theme.co/docs/how-to-update#how-to-perform-a-manual-update
Also, try to follow the steps provided in the following documentation to troubleshoot any issues after the update: https://theme.co/docs/site-appears-broken-after-updates
If the issue persists, please clone the site to a staging environment, then enable debugging and the error logs as described here: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/#example-wp-config-php-for-debugging
Let us know of the result.
Best regards,
Ismael
Thank you! I tried to update the theme from the cPanel of my hosting provider (Hostmonster) but it didn’t work. However I contacted again my hosting provider tech support and they told me the issue was the following:
#16 {main}
thrown in /home4/kimamajo/public_html/singandplay/wp-content/themes/x/framework/legacy/functions/plugins/cornerstone.php on line 192
They told me to send this text to you along with a screenshot (attached)
Hello @MatthieuDelage,
To help you with your concerns we need to check your settings, I would request please share the admin login details meanwhile I would suggest you troubleshoot a few of the common issues before we investigate your settings. Please share your details in a secure note. Please provide the following details
- WordPress Login URL
- Admin-level username and password
- FTP login details
You can find the Secure Note button at the bottom of your posts
Thanks