Critical error after theme update

[jack2008]

After updating to the latest version of X, pages show “There has been a critical error on this website”. I upgraded the server from PHP 7.3 to 7.4, but no luck.

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[prakash_s]

Hello @jack2008,

Thanks for writing to us.

It might be a plugin conflict issue. I would like to suggest troubleshoot the following common issue to help us to recognize the reason.

1.Plugin Conflict
2.Theme Update related issue
3.Child Theme Related issue

If it doesn’t work for you, I would suggest you add the debug setup in the wp-config.php file to log the errors into the file name debug.log inside the wp-content folder.

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
//SET PHP INI DISPLAY ERROR FALSE
@ini_set( 'display_errors', 0 );

Please find the video that will help you to edit wp-config.php and add the above code: https://www.youtube.com/watch?v=3SDPTafEM8o
Please let us know the errors logged into the debud.log file for further investigation.

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Thanks

[jack2008]

After running through the support steps, it appears the conflict is with a plugin called “Indeed Social Share & Locker Pro”. I’ve deactivate it and hopefully they’ll address any issue in a future update.

[ruenel]

Hello @jack2008,

We are glad you’ve figured out a way to resolve your issue.
Thank you very much for letting us know.

Best Regards.