Crazy Domains Hosting not loading Cornerstone

Hey team Theme Co,

Got a problem with one site hosted by Crazy Domains, whenever I go to clone a page it just freezes and shows a grey screen.

Tried escalating this the host and they said its a theme not a hosting issue.

Website is https://delcon.net.au

Thanks!

Hello @JasonWorn,

Thanks for writing to us.

It might be a PHP memory issue or plugin conflict I would suggest you ask your web host to configure the following server settings with the specified values or more for the PHP.

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
max_allowed_packet = 16MB
innodb_log_file_size = 128M
allow_url_fopen = On

And MySQL Configurations

max_allowed_packet = 16MB
innodb_log_file_size = 128MB

I would also suggest you troubleshoot a few of the common issues before we investigate your settings. If it doesn’t work, it would be best if you could copy your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

  • WordPress Login URL
  • Admin-level username and password

You can find the Secure Note button at the bottom of your posts

Thanks

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