Cornestone doesn't upload

Support
#1

Hi,

Cornerstone doesn’t upload the page. The menu works but not the “visual”.

There is any support for the product?

#2

Hello @mauriziolepori,

Thanks for writing to us.

If it doesn’t work for you, it might be the issue of plugin conflict or cache issue, I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

It would be best if you could copy your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

  • WordPress Login URL
  • Admin-level username and password

You can find the Secure Note button at the bottom of your posts

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Hi Prakash

I did send you the requested info in secure note. Thank you

#4

Hi @mauriziolepori,

I have checked your website through the WordPress admin but didn’t find any issues in the Cornerstone. Can you please explain a bit more about your problem? Any screenshot marked with the issue or any video will be a great help to us to recognize the problem.

Thanks

#5

Screen Shot 2023-03-01 at 8.55.08 am
Screen Shot 2023-03-01 at 8.55.08 am3024×1964 284 KB

That’s what I see in Cornerstone, I can make the changes but I cannot do it with the visual interface.

#6

Hello @mauriziolepori,

Thanks for sharing the login details I went ahead and checked your settings it seems that the page builder is working fine at my end. It might be the issue with the browser cache I would suggest you, please clear your browser cache and then check it again. I have tested it on the Google Chrome browser version 109.0.5414.120. Please let us know which browser you are using and its version.

Thanks

#7

HI PRAKASH,

I have fixed the issue, it was a conflict with the plugins. However, I still cannot make changes on the top menu. Can you help me with that? thank you

#8

Hello Maurizio,

You are using the default header. If you want to add or remove menu items for your navigation, you will have to go to Appearance > Menus and create your menu.

And if you want to create a custom header, you will have to use our Header Builder.

Best Regards.

#9

Great Thank you

#10

Hello Maurizio,

Glad that we were able to help you. Please feel free to open a new thread if you have any more concerns.

Thanks

#11

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