Cornerstone showing some empty pages after updating

[jimtechmidas]

Hello,

We recently updated our cornerstone version and we’re coming across some pages that show empty. If you just click to edit the page you see all the bracketed cs code but then if you try in the cornerstone editor it shows nothing. We cannot do anything currently.

Thanks,
Jim

[meridith]

Having the same problem on some pages. I have disabled plugins and cleared cache. No luck yet…
thx!
-m

[ruenel]

Hello There,

Thanks for posting in! Please make sure that you are up to date. If you have just updated WordPress core to 5.5.2, please update it to 5.5.3 immediately. It could also be caused by a plugin conflict, amongst other things. Please check out this troubleshooting article here and follow the instructions for the following sections (where appropriate):

• Testing for Plugin Conflict
• Theme Update
• Child Theme
• CSS/JS Customization
• Increasing PHP Memory Limit
• Disabling Cache
• Disabling CDN

If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
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To know how to create a secure note, please check this out: How The Forum Works

Best Regards.

[meridith]

Alrighty…I’m going to add a secure note.

[ruenel]

Hi @Meridith,

You are not the owner or the original poster of this thread. It is not advisable to give out your credentials. We have removed it at the moment. At this time we kindly ask that you open up your issue in a separate thread along with your login credentials.

Thank you for your understanding.