Cornerstone pages stuck in loading

[Curiouser]

I cannot seem to access any of my Cornerstone pages for editing; it’s stuck in loading mode.

Any fix? Thanks.

[tristup]

Hi @Curiouser,

Thanks for reaching out.
I have checked the sites listed in your Themeco Account; a few of those are not loading, and a few have the older version of Pro. The problem you are facing might be due to an older version of Pro. I would suggest you update the Pro to its latest version and check if that resolves your problem.
If that does not help, there might be some different reasons behind your issue. I would like to suggest troubleshooting the following common issue to help us recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue ** if you have activated it.
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd third-party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins, unless you are subscribed to One. If not subscribed, kindly consult with a developer or contact the plugin author.
Please note that we do not provide support for custom codes and 3rd party plugins, unless you are subscribed to One service.
If none of the above helps, please copy your live site to a staging server so we can troubleshoot freely without breaking your live site.
And give us access to the secure note, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[Curiouser]

Hi, I updated the Pro to its latest version, but it didn’t resolve the issues. I also tried troubleshooting every possible issue, but that didn’t work either. I left a secure note for you to check.

[tristup]

Hi @Curiouser,

I have checked your website and found that the JS files are optimized, and that is the reason behind your problem. I have checked by temporarily disabling it, and it starts working. You can disable the Optimize option from the Autoptimize settings, or you can also exclude the JS files.

I would suggest you go through the following thread on a similar topic.

Cornerstone not loading on Pro

Hi @ruenel, I tried but unfortunately it doesn’t work; I’m using the AssetCleanUp Pro plugin: [1] [2]

Optimize JS Not Working

Hi there, That should be 100% something related to cache. Would you please make sure also that your hosting service provider does not have a cache system on their own side? If they do ask them to purge it for you. Also, make sure that you use services such as CloudFlare with this consideration in mind: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/ At last, having the URL of your website may help us to follow up. Thank you.

Autoptimize settings for excluding Jquery.js

You’re welcome.

Hope it helps.
Thanks

[Curiouser]

Awesome! It worked. Thank you for the quick response!

[tristup]

Hi @Curiouser,

Glad that we are able to help you.

Thanks