Cornerstone or Launching X won't load, just keeps spinning

Support
#1

I’ve looked at every post about this and tried everything including increasing memory to 512M, disabling all other plugins, clearing caches, testing in different browsers, and nothing will work.

#2

Hello @danwedin,

Thanks for asking. :slight_smile:

As you have already tried out bunch of general solutions, can you please try the following:

  1. Ensure you are fully up to date. See our changelog.
  2. Remove custom CSS, Javascript and templates.
  3. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  4. Make sure your server PHP version is compatible with the recomended versions listed bellow:
    https://wordpress.org/about/requirements/

If nothing helps, please give us WP Admin and FTP access in a Secure Note.

Thanks.

#3

Thanks for your help, I’ll try all of this.

One question, would upgrading to Pro make a difference?

#4

Hi there,

It would be the same, but if you wish to use the header and footer builder, then you may upgrade to Pro.

Thanks!

#5

I’ve done each of these steps. And it still isn’t working.

My host only supports PHP 7.0 7.1 but everything else is at least this:

MySQL 5.6 or greater OR MariaDB 10.0 or greater
The mod_rewrite Apache module
HTTPS support

#6

Hello There,

Thanks for providing the information. It turns out that Cornerstone or the X panel is not working because this file /wp-content/plugins/cornerstone/assets/dist-app/js/cs-vendor.js were not loaded. Your server blocks this file and thought that it contains a malware. Please refer to this thread to know more about this:

Please contact your hosting provider and ask them to whitelist this file so that Cornerstone and X panel will return to normal.

Please let us know how it goes.

#7

I contacted my hosting provider and this was their response:

We have checked each your hosting accounts. There are no files in quarantine at all for your accounts. But /wp-content/plugins/cornerstone/assets/dist-app/js/cs-vendor.js is missing in nwstars.net account. Can you upload the file again to check what will happen to it?

#8

I uploaded the file and now it works but I’m getting this error:

The preview HTML did not include a closing tag

Do I need to do something else?

#9

Hey There,

It’s good to know that it is working now.

The preview HTML did not include a closing tag

This error is because of your W3 Total Cache plugin. To resolve this, please go to Performance > Minify disable JS and CSS minify because it is already minified.

Please let us know how it goes.

#10

I disabled JS and CSS minify and purged all caches and the html closing tag error still came up and this error as well:

#11

Hello There,

Please temporarily deactivate W3 Total cache and test it again.

Meanwhile, ​We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

Or maybe, this could be caused by a 3rd party plugin. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If still it isn’t working, please provide ftp credentials so that we can investigate further.

Thank you in advance.

#12

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