Cornerstone not working and won't allow me to edit pages

christopher · June 16, 2018, 1:31pm

Sure thing. Thanks.

bradclarke10 · June 16, 2018, 1:37pm

Thanks @christopher.amirian,

One more thing. Any chance I could install a previous addition of cornerstone to try? Maybe 3.1.0 or earlier?

Thanks

Brad

rad · June 16, 2018, 4:17pm

Hi @bradclarke10,

That’s not possible as we don’t have the archive versions of the cornerstone. I tried finding one on my installation and can’t find one. But this thread is forwarded to @RueNel, works on my firefox too.

Thanks!

bradclarke10 · June 16, 2018, 5:53pm

Hi @Rad,

I’ll spin up a new server with a backup from a few months ago, I should be able to pull it from there.

I’ll update the thread once I’ve tried it. Likely tomorrow AM.

Thanks

Brad

ruenel · June 16, 2018, 10:49pm

Hi Brad,

The weird thing is, all the other staff could make it work. On the other hand, I have trouble loading the page in Cornerstone. No matter what I do or change in the settings, I always get this screen:

I am using the latest Firefox on a Mac. I know Alex and Christopher is using the same too. I do not have any addons or extensions in my Firefox browser. I’ve already told Alex about this and maybe he may have other ideas of what is going on.

Thanks.

bradclarke10 · June 17, 2018, 11:15am

Hey @RueNel,

It’s definitely weird, but I’m happy your able to reproduce the problem. Gives me hope @alexander will be able to find a fix.

I haven’t had time to try an old cornerstone plugin but I do have a few inside some older backups.

I’ll update the thread when I’ve tried it.

Thanks

Brad

christian · June 17, 2018, 1:01pm

You’re welcome, Brad.

bradclarke10 · June 18, 2018, 11:42am

Hi Support,

I installed cornerstone 2.1.7 on my DEV Site and I am able to edit pages.

@RueNel, Would you mind checking to see if this solves the issues for you as well?

Hopefully this helps @alexander with a fix.

Side note: Not sure why but this thread doesn’t appear under the “My Posts” section anymore. I had to search my username to find it?

Thanks

Brad

Alaa · June 18, 2018, 1:35pm

Hi Brad,

I’ll let Alexander know about that, thanks!

The reason why you can’t see this post under “My Posts” section, is because it has been “unlisted”, I suggest checking “Private Threads” section in this guide to know why sometimes we set some posts unlisted:

Thanks.

bradclarke10 · June 18, 2018, 1:45pm

Hey @Alaa,

Great, thanks for letting @alexander know. I’m very curious to see if it works for @RueNel.

Thanks

Brad

mldarshana · June 18, 2018, 3:16pm

Hi Brad,

Earlier I also was able experience the issue when forwarding to our development team (see secure note 1)

When I have checked today, I was able to load Cornerstone, edit content and also I was able to verify the changes (secure note 2)

I will also forward this to @RueNel to test on his end.

Thanks!

bradclarke10 · June 18, 2018, 4:05pm

Hey @mldarshana,

Thanks for testing it and forwarding it to @RueNel.

Hopefully 2.1.7 works for @RueNel too, then we’ll see if @alexander can figure out why it’s broken with the newest version.

Thanks again!!! I really appreciate everyone’s effort.

Brad

Alaa · June 18, 2018, 6:26pm

You are welcome

bradclarke10 · June 19, 2018, 8:39pm

Hey @RueNel,

Were you able to login and test my Dev Site? Did cornerstone 2.1.7 work for you?

Thanks

Brad

christian · June 20, 2018, 12:38pm

Hey Brad,

Regretfully, @RueNel is not available at this time. But, I’ll forward this to him.

I tried accessing your site to give a shot at testing but it can’t be reached on my end.

Please check.

Thanks.

bradclarke10 · June 20, 2018, 10:13am

Hey @christian_y,

Sorry about that, available again. Let me know how it goes?

Do you know if @alexander has taken a look or has any thoughts as to why 2.1.7 works but not the current version?

Thanks

Brad

ruenel · June 20, 2018, 7:51pm

Hello Brad,

2.1.7 does not work for me. Please keep in mind that this is not compatible with X 6.1.6.
Please update it back to Cornerstone 3.1.6.

Thanks.

bradclarke10 · June 20, 2018, 8:34pm

Hey @RueNel,

Thanks for testing it.

That’s really weird that it still doesn’t work. Version 2.1.7 works for me and @mldarshana where the newest version doesn’t.

I did a forum search and it looks like a few people are having the same problem.Hopefully @alexander can figure it out.

I really don’t want to use chrome.

Thanks

Brad

christian · June 21, 2018, 9:38am

Hey Brad,

Your test site is still not loading on my end. I’ll follow up with @alexander regarding this case. Please keep your test site on.

Thanks.

bradclarke10 · June 21, 2018, 10:47am

Hey @christian_y ,

I’m not sure why it keeps dropping. I wasn’t able to access it either and I didn’t get any alarms through cloud watch.

It’s a t2 micro, so perhaps it’s burst credit related, I set it an m4 large so hopefully that fixes the issue. Sorry!

Thanks for following up with @alexander

Brad