Cornerstone not loading, wheel is just spinning (Fresh install, latest version, fresh WP)

Support
#1

Hi, I recently purchased Pro theme for my website, I have used it before on other websites and remember faintly this issue but can’t recall how to fix it:

I installed Pro and the child theme latest versions, hosted by siteground, my website is https://dremilianoalvarez.com/

When loading the page builder or any cornerstone element the page does not load and just has the circle that continues to spin endlessly, if you could provide some help on how to get cornerstone loading to build out my site I would greatly appreciate it. Thank you in advance.

#2

Hello @emilianoa,

Thanks for writing to us.

It might be an issue of plugin conflict. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

  1. Testing For Theme Related Issue
  2. Testing For Plugin Conflict
  3. Theme Update
  4. Child Theme
  5. Css/Js Customization
  6. Increasing Php Memory Limit
  7. Disabling Cache
  8. Disabling Cdn
  9. Permalinks
  10. Version Compatibility

If it doesn’t work for you, please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin level username and password

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Thanks

#3

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