I’m not sure what changed today but suddenly I can’t use cornerstone, when I try to “edit with cornerstone” all I get is a gray screen and it’s a big problem. I just paid for support help, is this where I get it. Please help!
Hey @rhenry3369,
Thanks for reaching out!
There could be a plugin or custom code that affects your website.
I recommend the following troubleshooting procedures before we investigate the settings.
- TESTING FOR THEME RELATED ISSUE
- TESTING FOR PLUGIN CONFLICT
- THEME UPDATE
- CHILD THEME
- CSS/JS CUSTOMIZATION
- VERSION COMPATIBILITY
Only if none of that helps, please give us the following information in a Secure Note.
- WordPress Login URL
- Admin level username and password
You can find the Secure Note button at the bottom of your posts.
Thank you.
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