Cornerstone malfunctions

Hi! Since the update, Cornerstone won’t work properly for us anymore :frowning:
It get’s stuck a whole lot of times, and we need to refresh the page (which takes a very long time). Also if we type in text in an external window it’ll freak out in the post: adding words and taking them away again, basically switching between the textversion now and the textversion 1 minute ago.

Is there a way to fix this?
Or are there any bugs you know of that you are still working on? :slight_smile:

Hello @devideomakers,

Thanks for writing in! Could you please confirm that you have updated to the latest versions?
Our latest versions are:

  • Pro theme 4.0.11 or
  • X theme 8.0.11
  • Cornerstone 5.0.11
  • WP 5.6
  • PHP 7.4

This latest release contains fixes for several issues so be sure to check out the changelog:

After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

It could also be caused by a plugin conflict, amongst other things. Please check out this troubleshooting article here and follow the instructions for the following sections (where appropriate):

Testing for Plugin Conflict
Theme Update
Child Theme
CSS/JS Customization
Increasing PHP Memory Limit
Disabling Cache
Disabling CDN

If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

Please let us know how it goes.

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