Cornerstone errorors: Document error and Preview could not be loaded

[eyedia]

Hi There, i’m having some issues in cornerstone preventing me from editing some posts (well actually lessons from Sensei LMS)

The situation:
I have a site thats fully built recently, i’ve copied it to a different install and am now replacing the text with a different language (french). All the work i’ve been doing is simple text replaces (and i’m doing this in text edit not visual editor and ensuring no additional code/formatting is being pasted.

Everything was fine until i was editing one lesson. Cornerstone got slow and laggy. I was able to save successfully and tried moving to my next post to edit. When i tried that one I got the “preview could not load error”.

I closed cornerstone, cleared cache, even tried resetting permalinks without success.

Some posts open fine, others get the preview error and then some also give me a “Document error: unauthorized”

Any ideas on how to remedy?

[prakash_s]

Hello @eyedia,

Thanks for writing to us.

There might be a few different reasons for this issue, I would suggest you troubleshoot a few of the common issues before we investigate your settings.

Common Issues | Themeco Docs

If none of those work, it would be best if you could copy your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

• WordPress Login URL
• Admin-level username and password

You can find the Secure Note button at the bottom of your posts

Thanks

[eyedia]

Thank you, i’m talking with the plugin developer as well as hosting. I believe it’s a translation issue with the permalink / slug and not cornerstone related. I’ll loop back here if I get an answer / solution or need further help.

[ruenel]

You are most welcome, @eyedia.