I just took over a website from the previous provider. Migrated to WP Engine. Both before and after the migration to the new platform cornerstone looks like it will load but it stays on the loading screen and never finishes loading. I had hoped that after the migration things would work but that is not the case. The same thing happens when I try to create a new page. Everything is up to date.
Hey Kyle,
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Best Regards.
Thanks Ruenel. I just sent the secure note. Please let me know if you need anything else from me
Hey Kyle,
In your Tools > Site Health > Info > Server, the Upload max filesize is only 50M. Please have it increased to at least 64M or the same as the PHP post max size which is at 100M. You may need to contact your hosting provider in changing this PHP settings.
Best Regards.
Thanks Ruenel,
That is the minimum it should be increased to? What is recommended?
Hi Kyle,
I would suggest you set a few more PHP and MySQL variable values along with those two suggested by my colleague to avoid such a situation in the future.
memory_limit = 512MB
upload_max_filesize = 512MB
post_max_size = 512MB
max_execution_time = 300
max_input_time = 300
max_allowed_packet = 16 MB
innodb_log_file_size = 128MB
allow_url_fopen = On
And MySQL Configurations
max_allowed_packet = 16 MB
innodb_log_file_size = 128MB
Hope it helps.
Thanks
Thanks Tristup. The hosting provider made the changes however, the issue is still happening
Hi Kyle,
In that case, we may need to investigate it more. If you have not troubleshoot the following common issues, please check and help us to recognize the reason.
1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins unless you are subscribed to One. If not subscribed, kindly consult with a developer or contact the plugin author.
Please note that we do not support custom codes and 3rd party plugins unless you are subscribed to One service.
If you have already troubleshooted the common issues, I would suggest you please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
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Thanks