Cornerstone endless loading caused by video embed element

Support
#1

Hi
I use latest Pro theme and Cornerstone.
Cornerstone is loading endlessly, caused by a video embed element.
When I delete the video embed element, the cornerstone editor can load the page.
Hope you can help.


Thank you,
Hannes

Cornerstone Not Loading - Video Element
#2

Hey Hanes,

Thanks for reaching out!

Are you saying that the Cornerstone preview is not loading properly on your end? but if you remove the video embed element, it will work? If that’s the case, we need to check the backend settings properly. I suggest that you create a dummy page and add the video embed element there so that we can investigate and check the issue properly. To do that, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password
  • Page URL

You can find the Secure Note button at the bottom of your posts.

secure-note
secure-note1040×250 15.3 KB

Thank you.

#3

Thank you.
Credentials and dummy page in secure note.
Best regards,
Hannes

#4

Hello Hannes,

This is a known issue after WordPress core update 6.2 version. You can check out this related thread:

Our developers are already aware of the issue and are fixing the issue. A patch release will be rolling out anytime soon.

Please bear with us.

#5

OK thank you

#6

Hi Hannes,

You are most welcome.

#7

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