We have updated to the latest version i.e. 6.5.10. We have also deactivated the Gravity Form plugin but the editor is still not loading.
Attaching images for reference
Hi Lauren,
I have checked your website listed in your Themeco Account, and found the issue is in the frontend too. It seems that some custom code has been added related to the Google Map. I would suggest you check by removing any custom code related to the Google Map and check if that helps.
I would also suggest you troubleshoot the following common issues to help us recognize the reason.
1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN
If you discover that an issue is coming from a custom code or 3rd third-party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins, unless you are subscribed to One. If not subscribed, kindly consult with a developer or contact the plugin author.
Please note that we do not provide support for custom codes and 3rd party plugins, unless you are subscribed to One service.
If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
Removed due to security reason
Hi Lauren,
I have checked your website and found that the JS files are optimized, and that is the reason behind your problem. You can disable the Optimize option from the Autoptimize settings, or you can also exclude the JS files.
I would suggest you go through the following thread on a similar topic.
Hope it helps.
Thanks