Hello There,
Thanks for writing in!
Are you referring to this thread?
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I have inspected your site and there is a JS error on the page. This is most likely the cause of the issue why Cornerstone isn’t working. You have inserted this custom JS which is invalid:
<script type="text/javascript">
var trackcmp_email = '';
var trackcmp = document.createElement("script");
trackcmp.async = true;
trackcmp.type = 'text/javascript';
trackcmp.src = '//trackcmp.net/visit?actid=475218537&e='+encodeURIComponent(trackcmp_email)+'&r='+encodeURIComponent(document.referrer)+'&u='+encodeURIComponent(window.location.href);
var trackcmp_s = document.getElementsByTagName("script");
if (trackcmp_s.length) {
trackcmp_s[0].parentNode.appendChild(trackcmp);
} else {
var trackcmp_h = document.getElementsByTagName("head");
trackcmp_h.length && trackcmp_h[0].appendChild(trackcmp);
}
</script>
Please have it updated and use this instead:
</script>
<script type="text/javascript">
var trackcmp_email = '';
var trackcmp = document.createElement("script");
trackcmp.async = true;
trackcmp.type = 'text/javascript';
trackcmp.src = '//trackcmp.net/visit?actid=475218537&e='+encodeURIComponent(trackcmp_email)+'&r='+encodeURIComponent(document.referrer)+'&u='+encodeURIComponent(window.location.href);
var trackcmp_s = document.getElementsByTagName("script");
if (trackcmp_s.length) {
trackcmp_s[0].parentNode.appendChild(trackcmp);
} else {
var trackcmp_h = document.getElementsByTagName("head");
trackcmp_h.length && trackcmp_h[0].appendChild(trackcmp);
}
You see in the code that I have switched the closing </script> tag to the beginning because you are not supposed to insert this code in the custom JS area. The custom JS when outputted in the front end will be wrapped with <script> and </script>. This is why we have to modify your custom JS to avoid any JS error.
Hope this helps. Please let us know how it goes.