Cornerstone does not load the pages

[santos]

Hello good afternoon.
I am writing to you because I have a problem with the Cornerstone.
I can not edit the pages with cornerstone.
I click on “pages”, I select “edit with Cornerstone and the page does not just load.” A “wait” symbol appears.
That can be an hour.
This happens to me with all the content created with Cornerstone.
please I need you to help me solve it.

Thank you

[Prasant]

Hello @santos,

Thanks for asking.

1. Ensure you are fully up to date. See our changelog.
2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
5. Remove custom CSS, Javascript and templates.
6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
7. Ensure that you are runing the recomended PHP version. As of now the suggested version is 7.0. You can refer following documented for more information. https://wordpress.org/about/requirements/
8. PHP Max execution time we recommend at least 120 seconds or higher
9. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If nothing helps, please give us WP Admin and FTP access in a Secure Note.

Thanks.