Hi @cynth,
Thank you for the credentials, I’m able to log in with the given FTP login. I can see the error on the log, it says:
PHP Fatal error: Cannot declare class Cornerstone_Shortcode_Preserver, because the name is already in use in /home/customer/www/joeyyungcharity.org.hk/public_html/wp-content/themes/pro/cornerstone/includes/classes/classic/utility/class-shortcode-preserver.php on line 8
I saw this error on the other site, please do the following:
- First, make sure your PHP version is 7.4 or higher
- Then delete the PRO theme folder on your site it’s under
/public_html/wp-content/themes
, If you can do this via cPanel file manager, please do so as this is faster to do in the cPanel file manager than FTP.
- Then log in on your site admin dashboard, first thing you need to do there is CLEAR all the caching features/plugins. Then reinstall the PRO theme. (see guide here).
If that does not work, please provide us wp-admin login credentials in a secure note.
Cheers,