Cornerstone builder error

Support
#1

Hello, I have a installation of X theme on my site. Site is hosted on the Cloudways.
When i try to launch cornerstone builder , i got an error. https://prnt.sc/HqKGgwekBpCo
This is how my builder page looks like https://prnt.sc/7AHLQTVjjLMy
I’ve tried everything, disabling all plugins, activating parent theme, clearing cache on server, but nothing works.
This error comes from cornerstone plugin.
I have latest version of the WordPress, Cornerstone plugin and X theme.
My debug log prints nothing because there is no server error.

#2

Hello @rocket_team,

Thanks for writing to us.

Thanks for troubleshooting with a plugin conflict. To help you with your concern, we need to check your settings. It would be best if you could copy your live website to your staging area and send your details in a secure note so that we can investigate your settings without breaking your live site. Please provide the following details

  • WordPress Login URL
  • Admin-level username and password

You can find the Secure Note button at the bottom of your posts

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Secure Note has been added.

#4

Hey, i found some kind of solution.
define( ‘CS_DISABLE_GZIP’, true );
I put this in my WordPress config file.
So my next question, will theme work normally with gzip tuned off ?

#5

Hi @rocket_team,

Adding this does not impact directly, but this is not required to run the theme. I would suggest you remove the CS_DISABLE_GZIP from the wp-config.php file and troubleshoot the following common issue to narrow down the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd third-party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins, unless you are subscribed to One. If not subscribed, kindly consult with a developer or contact the plugin author.
Please note that we do not provide support for custom codes and 3rd party plugins, unless you are subscribed to One service.
If none of the above helps, please remove the settings and let us know for further investigation.

Thanks