I am trying to add an image into a text element using Cornerstone by double-clicking directly in the content of the text element and using the edit tools. However, while editing in this manner, the “add media” button doesn’t work. If I select the text element and use the editing tools in the dashboard area (not sure what that area is called…the sidebar on the left…), I can change from HTML to Rich Text and the add media button does work. I’m using the latest version of Cornerstone and X. Thanks for your help!
Thanks for reaching out!
There could be a plugin or custom code that affects your website.
I recommend the following troubleshooting procedures before we investigate the settings.
- TESTING FOR THEME RELATED ISSUE
- TESTING FOR PLUGIN CONFLICT
- THEME UPDATE
- CHILD THEME
- CSS/JS CUSTOMIZATION
- VERSION COMPATIBILITY
Only if none of that helps, please give us the following information in a Secure Note.
- WordPress Login URL
- Admin level username and password
You can find the Secure Note button at the bottom of your posts.
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