Convert Plus: modul popup html field empty after saving


i use the latest version of convert plus, pro theme and wordpress.

i am facing the problem that in the modul popup the html field, which is use, is saved and the content is shown on page,
but when i want to edit the html code the html field is empty.

how to fix this?


Hello Oli,

Thanks for writing in! Could you please confirm that you have updated to the latest versions?
Our latest versions are:

  • Pro theme 4.1.5
  • ConvertPlus 3.5.17
  • WordPress 5.6
  • PHP 7.4

This latest release contains fixes for several issues so be sure to check out the changelog:

After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

Please let us know how it goes.

hello ruenel,

i could solve it. was a conflict with another plugin.


Hey Oli,

We are glad you’ve figured out a way to resolve your issue.
Thank you very much for letting us know.


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