Contact form showng multiple thank-you/error messages

Support
#1

Hi,

I was testing out the Contact Form 7 contact form and I saw it presented duplicate error messages when a field is left incomplete or when the form is submitted, it will show the same error or thank-you message twice.

I’ll include screenshots, page url, and the login info in a secure note.

Thank-you!

Screen Shot 2023-10-01 at 10.37.42 PM
Screen Shot 2023-10-01 at 10.37.42 PM1306×1630 141 KB

Screen Shot 2023-10-01 at 10.38.40 PM
Screen Shot 2023-10-01 at 10.38.40 PM1306×1506 102 KB

#2

Hi Natasha,

Thanks for reaching out.
I have checked the contact form and found it is showing a single Success Message only. The multiple messages may come due to the multiple clicks on the Send button, which shows the response through the AJAX.
I would suggest you check again and let us know if you are still facing the same issue. And screen-capturing video will help us recognize the problem and replicate it at our end.

Thanks

#3

No, the Send button isn’t being clicked multiple times and the error is still appearing. As requested, I have taken a screencapture video. Please find the url in a secure note.

#4

Hello Natasha,

I tried to access your site but the given login details are not working on my end. Please recheck and send us again. I would also suggest you please troubleshoot a few common issues before we investigate your settings.

Thanks

#5

Yes, I have tried to troubleshoot on my own but unfortunately, I haven’t gotten anywhere. I still have no idea why multiple thank-you and/or error messages are showing up with this contact form.

I noticed I made an error with the password I gave you – here are the login details again. Thank you so much.

#6

Hi Natasha,

I have checked your website and found that you are using the Blank stack which does noot have the CSS code for removing the additional message comes. For all other stacks the following CSS code is written, you can add it into the Global CSS.

.screen-reader-response {
    position: absolute;
    overflow: hidden;
    clip: rect(1px, 1px, 1px, 1px);
    height: 1px;
    width: 1px;
    margin: 0;
    padding: 0;
    border: 0;
}

Please remember that the above code will work if copied as it is and doesn’t conflict with any existing style.
Please note that the code provided serves only as a guide to help you get started custom coding on your own if there’s no option offered in our theme or the products we bundle.
We really do not provide support for custom codes which means we can’t fix it in case it conflicts with something on your site nor will we enhance it. Further customization should be directed to a third-party developer or you can avail of One, where we answer the questions beyond normal theme support.

Thanks

1 Like
#7

Thank-you very much!

These might be a very stupid questions but I wanted to ask about how to set up blog settings as directed here. It seems some of these options have shifted between this interface and the current interface. Where can I find these settings? Also, where would I find button styles as shown here? Finally, I’m using the Blank stack, but am I still able to design a layout for blog posts? And if so, is there a tutorial?

Thanks!

#8

Hello Natasha,

The Button styles will be available for the other stacks. If you use Blank, you will have to create your own styling via CSS or create your own button components. The blog settings will always be available in any stacks.

Best Regards.

#9

Yes, but where do I find the blog settings? I can’t locate them on this Cornerstone interface. For instance, I can’t access ‘Theme Options’ while in Cornerstone.

Additionally, where/how do I design the layout for a blog post’s page? I’m unclear on that as well. Do I design a layout from scratch and then set that layout as the blog in Settings/Reading from the WP dash?

Thanks.

#10

Hello Natasha,

Sorry for the incorrect information. “The blog settings will always be available in any stacks.” It is not available for the “Blank” and “Starter” stacks. You will have to create your own for these stacks. I would recommend that you check out this tutorial to learn how you can create your own blog index and single-post layout. And yes, you will have to design your own post page or blog index and assign it in Settings/Reading from the WP dash.

Thanks.

#11

Thank-you!!

#12

You’re welcome.

#13

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