Conflict on the front end of site has prevented the preview from loading

Support
#1

I get this error when I try to open cornerstone
“A conflict on the front end of your site has prevented the preview from loading”

I disabled all the plugins I had and still got the same error.

Max memory is set to 512

Read through the support topics and I can’t see anything that applies.

Can you help?

#2

Hi,

This can be caused by multiple factors, namely syntax errors in custom coding, aggressive caching and finally security rules. it is known that Siteground block the required resources from being loaded, you’ll need to contact Siteground and ask them to exclude the resources from their mod_security rules.

Caching
If you have caching plugins installed please ensure you’ve cleared all caches and disabled the plugin and have removed any defines they may add to the wp-config.php. For example W3 Total Cache adds two defines to the wp-config.php. In addition make sure all code added by any caching plugin has been removed from the .htaccess file.

Cloudflare
If you are using Cloudflare, it should be either temporarily disabled when building your site and making modifications or ensure /x/ is added to your page rules for exclusion within your Cloudflare settings.

Custom Code
If you have added any custom code to either your child themes functions.php or custom CSS/JS within the editors. Ensure that all code is validated, there are no errors or incorrect outputs. Any incorrect code could potentially cause issues and break the editor.

Security Plugins and Custom Hosting Rules
It is known that some security plugins and also hosts security rules may block the content builder endpoints. If you’re experiencing the issue mentioned in this article. Try temporarily disabling any security plugins you may have active and contact your host for assistance.

#3

Can you please specify exactly what we need to tell Siteground? Is there a list of URLs or something we can copy & paste over to their support to get this resolved simply?

#4

Hi there,

Would you mind providing your site’s URL, admin and FTP login credentials in a secure note? I like to gather information first. The above recommendation is a general suggestion, and you have to contact your hosting provider to see if there are resources or requests that are being blocked that are related to the cornerstone. Any of the above could be the culprit so you should check each one, but it doesn’t mean all of them are the caused.

Thanks!

#5

I attached the secure not above.

Thanks for taking a look.

#6

Hi there,

We tried to take a look at the admin section of your website but unfortunately clicking on the URL you provided for the dashboard here is what we get:

Would you please kindly give us the correct URL/User/Pass of your Wordpress dashboard to follow up?

Thank you for your understanding and patience.

#7

I’m not sure what the problem is, but when I click I actually get a blank page from your tracking link (https://theme.co/apex/forum/clicks/track?url=http%3A%2F%2Fbxdrd.hosts.cx%2Fwp-login.php&post_id=48924&topic_id=8887)

However, when I copy and paste the link it works (http://prntscr.com/gs4rjj). Can you confirm that copy/paste doesn’t work either?

#8

Hi,

I tried to copy and paste the url, I am still getting File not found.

Can you check if there are any ip restrictions set in the server or plugins.

Thanks

#9

Hello,

hijacking this thread. I am having the same issue.

I have deactivated all plugins, deactivated cloudflare, checked markup (CSS), check security settings with siteground and purged the chache. I am still having the same issue descirbed above.

What would be the next step to resolve this?

#10

Hi,

I also have linked issue at my staging site (look at this thread). I contacted Siteground and they were monitoring the server logs but no errors related to the case were presented. I tried to switch to standard WP Theme and then reinstall PRO but that didn’t help either. All the servicing plugins I had were deactivated and database cleaned from their tables and options, but still no success.

#11

Hi guys,

Please start a new thread about this issue and provide the URL and admin/FTP login credentials in a secure note then we’ll further check it.

@imdyakov, let’s discuss it in your thread :slight_smile:

Thanks!