Cloud templates, pack install fails

Support
#1

how can these be imported manually?

is there a database table or files i can copy from another site to migrate to another site?

#2

Hi @verobeachmarketing,

Thanks for reaching out.
While importing the Design Cloud templates, you are copying from the template site to your site. If that is failing, there might be a few different reasons for this issue, I would suggest following troubleshooting about your demo import.

1.) Increase PHP Memory Limit
2.) Increase PHP Execution Time Limit

I also recommend you ask your web host to configure the following server settings with the specified values or more for the PHP.

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
max_allowed_packet = 16MB
innodb_log_file_size = 128MB
allow_url_fopen = On

And MySQL Configurations

max_allowed_packet = 16MB
innodb_log_file_size = 128MB

After all the above server settings are configured properly please follow these steps.

1. Temporarily disable ConvertPlus while importing the demo content. [ If you have activated it already ]
2. After the import is done then activate it again

Hope it helps.
Thanks

#3

i posted a secure msg

#4

Hi @verobeachmarketing,

Unfortunately, your site URL and admin login URL both are not accessible and showing the ERR_CONNECTION_TIMED_OUT error. I would suggest you check and reshare it again.

Thanks

#5

this must have been a temp issue please try now

#6

Hello @verobeachmarketing,

I checked your site dashboard, you may need to disable the ModSecurity or at least whitelist the following URLs in the secure note. Please note that we use the WordPress Rest API for saving and it looks like your web host does not support it. Please ask your web host to support WordPress Rest API or whitelist the URL in the following screenshot.

Thanks

#7

looking into modsecurity as well

#8

Hey Vero,

Great and let us know how it goes.

Thank you.

#9

…it was mod security causing the issue

#10

Hello @verobeachmarketing,

I suggest get in touch with the hosting provider to get rid of the ModSecurity issue or whitelist the URL as mentioned above post.

Thanks

#11

modsecurity was removed and that fixed this issue for some sites and not others

https://dev.themooringsverobeach.com/wp-admin/

same credentials as secure note

#12

Hello @verobeachmarketing,

I checked your site it seems that you have not whitelisted the URL or ModSecurity is still not disabled. Please whitelist the following URL given in the secure note.

Thanks

#13

try now it was fixed

#14

Hello @verobeachmarketing,

I rechecked your website it seems that the Rest API URL is still not working. Please recheck and let us know when the endpoint URL is working and you are not able to import the templates.

Thanks

#15

what should this display?

#16

The error the server is giving is a plain 404 Not found as the requested path doesn’t exists on the server:

pbernal@lptp:~$ cI 'https://dev.themooringsverobeach.com/wp-jason/themeco/data/templates-remote?_locale=user'
HTTP/2 404 
date: Mon, 22 Jul 2024 18:57:59 GMT
content-type: text/html; charset=UTF-8
expires: Wed, 11 Jan 1984 05:00:00 GMT
cache-control: no-cache, must-revalidate, max-age=0
link: <https://dev.themooringsverobeach.com/wp-json/>; rel="https://api.w.org/"
vary: User-Agent
cf-cache-status: DYNAMIC
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v4?s=ocmTLO0XFgpNfE04Jj2QogCsnV6wexFy%2F63vmnAVlNrKsHTopHyNZP1ChZjgOyKlmwts7HfHmptHP9l2pnKcujb9qM%2F7RI7XBFSGyO9JHLzJbf%2BiaN4teCINR7MR5uQPWl6hZUb8hCkzuMCco%2BAW"}],"group":"cf-nel","max_age":604800}
nel: {"success_fraction":0,"report_to":"cf-nel","max_age":604800}
server: cloudflare
cf-ray: 8a75a8daa9272293-MIA
alt-svc: h3=":443"; ma=86400

Some files or configurations must be missing on the application level to allow the URL to work properly.

Best regards,
Paul Bernal
Systems Administrator

#17

Hello. I’m seeing the “unable to use FileSystem” error. This is the same error as before where your webserver user can’t write files to the /tmp directory. I believe you fixed this issue on another site we looked at. Does this help you fix the issue? Internally we’re going to change the error messages for “Failed to insert template” to be more clear in Cornerstone.

#18

i changed it but still 401 i will try the /tpm folder

#19

Hey Vero,

Let us know how it goes with the /tmp folder recommended by our developer.

Thank you.

#20

they said they make changes and it is still happening… rest uri issue and /tmp is writable

https://dev.asapleakdetection.com/wp-json/themeco/data/templates-remote?_locale=user

this site used to work and no no longer works