Hey all
I have Max on my sites and when I bring up charts, it says added to library but nothing in the elements tab. Tried on multiple sites. Any issues you have see that could help me get it installed?
Hi @cmdiggs,
Thanks for reaching out.
It should come if the Enable Max option is checked. If it is still not coming, please Clear Max Cache once and check it again. I would also suggest you go through the following article especially Frequently Asked Questions on Max.
If none of that helps, there might be some different reasons behind your issue. I would like to suggest troubleshooting the following common issue to help us to recognize the reason.
1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue **if you have activated it.
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
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