When I load my home page into the builder, suddenly I’m not able to save the page after making any edits. I get the uh-oh can’t save error. I’ve tried everything that I can think of:
• disbled all plugins
• updated everything
• tried a different browser
Please log in and see what might be happening here.
Thanks
Hello @threeoten,
Thanks for writing in! When I created a test page and edited it in the builder, the console returns this issue:
api-fetch.min.js?ver=5f98b08f212ba8fa8b4685ad2e1b1378:2
POST https://......../wp-json/themeco/data/save?_locale=user 418
Now, error 418 is usually returned by the server. You can check out the articles here:
You may need to contact your hosting provider and ask for further assistance on why this is happening from your end.
Kindly let us know how it goes.
It doesn’t make sense that it would be an issue with the server. I am not having any of the same problems on the main domain, this only started very recently on this specific sub domain.
I’ve been rebuilding the home page again and saving after every change to see what is causing it to not save. So far I’ve noticed the following will cause the page not to save:
• when I add the & character in any text elements it causes the page to not save. Home page only. I can add & characters on other pages of this sub domain. I cannot reproduce this error on the main domain.
• when I add shortcode into the page, it seems to only be the = character that causes it. I can’t add this character to a text element or a content area element on the home page and have it save successfully. I can however add an = to a text element on other pages of the sub domain, but when added to a content area element, it will not save.
Why? What is it about the & and = characters that are causing this? I’m seeing a lot of people on here asking similar questions recently… seems like it’s not an issue with my host. Pretty sure it started happening after the most recent Pro update.
Another troubleshooting step I have taken is adding this to my config.php:
define( ‘WP_MEMORY_LIMIT’, ‘512M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );
Hi @threeoten,
I can confirm that adding & and = characters to your text element causing your homepage not to save. But we have a new update of the Pro theme which 4.1.0, this is not available yet on the automatic updates so I manually upload the new version of the Pro theme to your subdomain and luckily it is now saving properly. To know more about the latest updates, please check the changelog. To download the latest version of the Pro theme, please go to your account and you can see the download option.
Hope that helps.
Thank you.
Thanks! So it was a bug then?
How do I manually install this update on my other sites?
Hey @threeoten,
Yes, it seems to be a bug in the previous release. You will have to update to the recent one which is 4.1.2. You will have to update it manually if you are not able to update using the Automatic Updates. Please check out this documentation:
Best Regards.
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