Thanks for reaching out.
I recommend the following troubleshooting about your demo import from Design Cloud.
1.) Increase PHP Memory Limit
2.) Increase PHP Execution Time Limit
I recommend increasing the following server settings to the specified value or larger. Please consult to your web host for all these server settings
PHP configuration recommended
memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
Recommended MySQL configuration
max_allowed_packet = 16Mb
innodb_log_file_size = 128mb
Please ask your web host to enable
allow_url_fopen . The value must be On in order for your server to receive data from our server.
If it doesn’t help, please provide access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
To know how to create a secure note, please check this out: How The Forum Works
Hope that helps.